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Contact and opening hours

How can we help you?

Any questions about your order, payment or our products? If you can't find help in our FAQ, feel free to contact us. Our Customer Service is here to help you.

Important: Before contacting our customer service, please make sure you have the payment id of the order (FRTFXXX) and always use that id in your communication with our service.


How to contact our Customer Service

You can contact us by email, by phone 02 52 88 80 00 or via our Live Chat option on our website. You'll be able to communicate with one of our agents in live to quickly help you.

If you can't see the Live Chat icon on the website, it means that none of our agents are available for the moment or the request is outside our opening hours.

Please note: during peak periods such as Mother's Day, Christmas or Valentine's Day, our response times may be longer.

Our opening hours

Monday to Friday: 9am to 6pm

Saturday: from 9am to 3pm

• Our services are closed on Sundays and public holidays.


Company details

Euroflorist France SAS | 7 rue Nicolas Appert 72200 La Flèche | France

Regional Manager Central Europe: Jacqueline Bakker

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